Chapter Summary

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Getting VoIP working well is not about "what to do if it does not work." You can make it work well the first time. The steps to deploy VoIP successfully are part of classic IT project management: Plan thoroughly, evaluate and experiment with the designs and devices you plan to use, and then roll out the deployment incrementally, building upon your successes and learning as you proceed.

This chapter has described these project steps thoroughly, with lots of questions and bulleted lists. You may have discovered that there are more tasks here than you are prepared to take on with your current team. If that is your situation, you will find the next chapter helpful, which discusses outsourcing alternatives.

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