Chapter 2. Building a Business Case for VoIP

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Chapter 2. Building a Business Case for VoIP

To leap or to hide –
Trust evidence to decide;
Faith makes risky guide.

—James Coggins

This chapter explains how to build a business case for VoIP. It points out some of the benefits that VoIP can provide and discusses how to analyze return on investment (ROI) for VoIP implementation and management.

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