A.6. Attachment

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An attachment is a discrete piece of content added to the ticket body. RT borrows the concept of attachments from email (actually, from MIME). Every attachment is associated with a transaction. Like a ticket, an attachment has several attributes, including subject, content type, encoding, and a unique identifier.

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    RT Essentials
    RT Essentials
    ISBN: 0596006683
    EAN: 2147483647
    Year: 2005
    Pages: 166

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