A.5. Transaction

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A transaction represents a single modification to a ticket, from status changes to adding content to the body. A transaction that adds content to the body of a ticket consists of one or more attachments. For example, if a user attaches a spreadsheet, or a screenshot, to a ticket, these become part of the ticket as a single transaction consisting of multiple attachments. Transactions that don't modify the body of the ticket, like attribute changes, do not have associated attachments.

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    RT Essentials
    RT Essentials
    ISBN: 0596006683
    EAN: 2147483647
    Year: 2005
    Pages: 166

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