A.2. Subject

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The subject of a ticket is analogous to the subject of an email: a short summary of what the ticket is about, at most a few hundred characters, intended to convey the gist of the ticket at a casual glance. Since all search result displays include the subject, it is very important that the subject be concise.

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    RT Essentials
    RT Essentials
    ISBN: 0596006683
    EAN: 2147483647
    Year: 2005
    Pages: 166

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