1 Slywotzky and Morrison, 1997, p. 79
2 Deterline and Rosenberg, 1992, p. 3
3 Deterline and Rosenberg, 1992, pp. 3 “4
4 Zuboff, 1988, p. 395
5 Gilbert, 1978, p. 87
6 Rummler, 1977
7 Rummler and Brache, 1995, p. 169
8 Mager, 1962, p. 63
9 Harless, 1975
10 Brethower and Smalley, 1998, p. 3
1 Drucker, 1993; Carnevale, 1983
2 AON Consulting, 1997; ASTD, 1998 and 1997a
3 Millman, 1997
4 Fisher and Fisher, 1998
5 Millman, 1997
6 AON Consulting, 1997
7 AON Consulting, 1997, p. 7
8 AON Consulting, 1997
9 AON Consulting, 1997
10 AON Consulting, 1997
11 AON Consulting, 1997
12 Bassi, Cheney, and Van Buren, 1997
13 Robinson and Robinson, 1995
14 Brethower and Smalley, 1998
15 Bassi, Cheney, and Van Buren, 1997
16 Dolence and Norris, 1995
17 Bassi, Cheney, and Van Buren, 1997
18 Bassi, Cheney, and Van Buren, 1997
19 Danford, 1996
20 Brethower, 1997a; Brethower, 2000, p. 474
21 AON, 1997; ASTD, 1998 and 1997a
22 ASTD, 1997b
23 OCED, 1997
24 Veum, 1996
25 Health Alliance Plan, 1998, pp. 42 “44
26 Health Alliance Plan, 1998, pp. 8 “11
27 Fitz-enz, 1991
28 Health Alliance Plan, 1998, p. 30