Fundamentals of Performance Technology - A Guide to Improving People, Process and Performance, Second Edition


Darlene M. Van Tiem University of Michigan -
Dearborn
James L. Moseley Wayne State University
Joan Conway Dessinger The Lake Group
International Society for Performance Improvement
Silver Spring , MD

Copyright 2004, by the International Society for Performance Improvement.

ISBN: 1-890289-17-5

Printed in the United States of America

Published by
International Society for Performance Improvement
1400 Spring Street
Suite 260
Silver Spring, MD 20910
301.587.8570
Fax: 301.587.8573

Visit our website at www.ispi.org. To order books, log on to www.ispi.org/bookstore.

All rights reserved. No part of this document may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by an information or retrieval system without permission in writing from the copyright holders.

About ISPI

The International Society for Performance Improvement (ISPI) is dedicated to improving individual, organizational, and societal performance. Founded in 1962, ISPI is the leading international association dedicated to improving productivity and performance in the workplace. ISPI represents more than 10,000 international and chapter members throughout the United States, Canada, and 40 other countries .

ISPI's mission is to develop and recognize the proficiency of our members and advocate the use of Human Performance Technology. This systematic approach to improving productivity and competence uses a set of methods and procedures and a strategy for solving problems for realizing opportunities related to the performance of people. It is a systematic combination of performance analysis, cause analysis, intervention design and development, implementation, and evaluation that can be applied to individuals, small groups, and large organizations.

Website:

www.ispi.org

Mail:

International Society for Performance Improvement
1400 Spring Street, Suite 260
Silver Spring, Maryland 20910 USA

Call:

1.301.587.8570

Fax:

1.301.587.8573

E-mail:

< info @ispi.org>

Certified Performance Technologist Designation

The Certified Performance Technologist (CPT) designation is awarded by ISPI in affiliation with the American Society for Training & Development (ASTD) to experienced performance improvement professionals whose work demonstrates adherence to the 10 Standards of Performance Technology and the Code of Ethics. For more information and to download application forms, visit www.certifiedpt.org.

PerformanceXpress

Published 12 times a year, PerformanceXpress is an electronic forum for timely communication to professionals in the field of performance improvement. The newsletter includes articles addressing current issues; monthly columns focusing on trends, measurement, and job aids; and a marketplace for promoting products and services. For the latest issue, visit www.PerformanceXpress.org.

He who does not improve today will grow worse tomorrow.

”German Proverb

Dedicated to Phillip M. Van Tiem Dariusz Strzalkowski Gary J. Dessinger

Special Appreciation to Joseph (Jerry) Lapides, University of Michigan - Dearborn Rita Richey, Wayne State University

AUTHORS' BIOGRAPHIES

Darlene M. Van Tiem

Dr. Darlene Van Tiem is an associate professor in the School of Education, University of Michigan - Dearborn. From 1992 to 1996, Darlene was the training director in the Human Resources (HR) Department at Ameritech advertising services (yellow pages business unit). She was responsible for HR training (not sales or software) for four states (Michigan, Ohio, Indiana, and Wisconsin). From 1986 to 1992, Darlene was with General Physics Corporation. She was curriculum manager for General Motors Technical Curriculum and program manager for materials management curriculum, which included training GM suppliers. She also was project manager for Ford Motor Company's failure mode effects analysis curriculum development. From 1978 to 1986, Darlene was on the faculty of Marygrove College as director of the Learning Skills Center.

Darlene is a member of the International Society for Performance Improvement (ISPI) and is active in the Michigan chapter. In the American Society for Training & Development (ASTD), she is a past-president of the Greater Detroit chapter and a former national director of the Technical and Professional Skills Practice Area. She received the ASTD National Technical Trainer of the Year Award for 1992 and the National Excellence in Leadership Award for her work with the automotive industry. Currently, Darlene is the field editor for human performance improvement for ASTD's electronic newsletter, ASTD Links . Her academic credentials are as follows : BA, Albion College; MSA, Central Michigan University; MEd, Marygrove College; MA, Michigan State University; and PhD, Wayne State University.

James L. Moseley

Dr. James L. Moseley is an associate professor of Community Medicine in the School of Medicine, Wayne State University, Detroit. He returned to his faculty position after 22 years of administrative experience in medical education. Jim is a specialist in educational gerontology and teaches Gerontological Health Care, Designing Instruction for Older Learners, Health Care Management and Community/Public Health. He also enjoys full faculty graduate status in Wayne State's College of Education. Jim teaches Human Performance Technology, Performance Consulting, and Program Evaluation there, and he directs and serves on dissertation committees . Jim has received teaching and service awards from the university and from professional organizations. Before his university affiliation, he was a successful high school English teacher, guidance director, and principal of two different high schools . He served as president of the International Society of WORK-SHOP WAY Educators and as president of the Michigan Society of Gerontology.

Jim is a member of the local and international chapters of ISPI, and he has published in that organization's journals and monographs. He is also a member of ASTD. He has conducted workshops at the conferences of both organizations and has consulted in a variety of settings. His academic credentials are as follows: AB, MA, University of Detroit; MSA, Central Michigan University; MSLS, MEd, EdS, and EdD, Wayne State University. In addition to his degrees, he holds numerous certifications and licenses.

In 2004, Jim co- authored Confirmative Evaluation: Practical Strategies for Valuing Continuous Improvement (Pfeiffer) with Joan Dessinger.

Joan Conway Dessinger

Dr. Joan Conway Dessinger is a senior consultant with The Lake Group, Inc., a performance improvement company that she founded in 1989. She specializes in performance analysis, program and product evaluation, and distance learning design. Her clients include national and international organizations such as Ford, GM, Procter and Gamble, Control Data Corporation, PioneerHi-Bred, and National Steel. Prior to becoming a performance consultant, Joan designed, implemented, and evaluated reading and writing workshop programs for adult learners at the adult basic education, high school completion, and college levels. She continues her interest in adult education by designing and teaching a graduate course needs analysis for the Instructional Technology Department at Wayne State University. She also designed and teaches a course on health care education program administration for the University of Detroit-Mercy and Madonna University.

Joan is active in ASTD and ISPI. Since 1980, she has made presentations and facilitated workshops for more than 50 state, national, and international conferences, including those sponsored by the Michigan Council on Learning for Adults, the Michigan Association for Adult and Continuing Education, the American Association of Adult and Continuing Education, ASTD, ISPI, and the International Coalition on Technology in Education.

In addition to Confirmative Evaluation: Practical Strategies for Valuing Continuous Improvement (Pfeiffer, 2004), Joan and Jim have co-authored several articles on the adult learner and evaluation. In 1998, they co-authored a chapter on the Dessinger-Moseley Evaluation Model for ISPI's Performance Improvement Series . Joan also co-authored a chapter on evaluating satellite training in Distance Training (1998), published by Jossey-Bass, and on the Ford Motor Company Distance Training program for dealerships ( Sustaining Distance Learning , Jossey-Bass, 2001).

ACKNOWLEDGMENTS Second Edition

This second edition of Fundamentals of Performance Technology includes new information about the Standards for Performance Technology and the Certified Performance Technologist (CPT) designation developed and instituted by the International Society for Performance Improvement (ISPI). To make this certification available to more performance improvement professionals, ISPI and the American Society for Training & Development (ASTD) affiliated to bring this opportunity to ASTD members.

The CPT designation represents an important phase in the history of performance improvement. By instituting the certification of individuals as CPTs, the profession demonstrates a commitment to common expectations regarding the way performance technology practitioners work in collaboration with clients or organizations.

We are privileged to revise our book to include the Standards of Performance Technology and the Code of Ethics. Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance, Second Edition , discusses each of the 10 Standards and provides steps and guidance for accomplishing each Standard, abiding by the Code of Ethics.

This second edition will be useful to many potential audiences, including performance improvement specialists, trainers , instructional designers, consultants , analysts, intervention specialists, evaluators , change managers, human resource developers, and those in academic environments. From novice to expert, readers at every level of experience can benefit from this book.

After reading this book, the HPT practitioner will be able to:

  • Gain significant insight into the landscape, structure, and dynamics of human performance improvement.

  • Describe the essential components of the Human Performance Technology (HPT) Model.

  • State the linkages among performance analysis; cause analysis; intervention selection, design and development; inter vention implementation and change; evaluation; HPT Certification Standards; and Code of Ethics.

  • Articulate why HPT adds value to the nature of work, the worker, and the workplace environment.

  • Use the HPT Model as a roadmap and reference guide to embrace the business of HPT.

  • Assess readiness to apply for the CPT designation.

The CPT designation represents the best of current thinking and professional practice. Experience, reflection, and changing times will lead to more improvements. But we now have structure and Standards that encourage innovation and creativity, plus a Code of Ethics that challenges us to be the best we can be.

We personally thank Dr. Judith Hale and her "Kitchen Cabinet" of more than 30 performance improvement professionals who developed and implemented the Standards of Performance Technology, Code of Ethics, and the initial application forms and procedures. During the 2002 “2003 grandparenting period, more than 800 experienced performance improvement professionals became CPTs, demonstrating the wide acceptance and respect for the credential.

Sincerely,

Darlene Van Tiem, PhD, CPT

James L. Moseley, EdD, CPT

Joan Conway Dessinger, EdD, CPT

ACKNOWLEDGMENTS First Edition

There are no problems we cannot solve together, and very few we can solve by ourselves .

”Lyndon B. Johnson, news conference, Johnson City, Texas, November 28, 1964.

Our colleagues and students have influenced this book immensely. Students questioned and challenged us to account for human interaction and its consequences as we worked with them on projects and helped them solve real workplace problems. University colleagues provided insights and contrasting opinions . Practitioners and professional association members provided situations to ponder and assess. In addition, this book meshes three minds and three sets of lifetime experiences.

Ann West, of The Leadership Group, provided an invaluable perspective and critique. Ann's areas of expertise are psychology, leadership, and career development. She has worked in the field of organizational design and human performance for more than 30 years. She understands the projects and challenges of performance technology. However, Ann's background is sufficiently different so that she could take a reader's point of view and avoid making assumptions common among professionals in the same field.

Matt Davis, director of International Society for Performance Improvement (ISPI) publications , provided feedback during the process of revising the Deterline and Rosenberg model of human performance technology (PT). As editor, Andria Brummitt, director, Leapfrog Communications, saw the manuscript through the eyes of someone outside of the PT profession. She challenged our assumptions and encouraged us to think again, using unbelievable diligence and patience.

As teachers , we are especially indebted to our students and our classroom experience. Many of the job aids and case studies were based on instructional activities, which have been improved over the years. It was Karen Miller's master's degree research project (University of Michigan - Dearborn) that helped me realize an entry-level, application-oriented performance technology book was necessary. Students wanted to better understand how to apply the HPT Model in their internships and work environments.

The insightful cartoons, contributed by University of Michigan-Dearborn student Jed Veir and his partner Buck Jones, were originally published as a daily feature on the American Greetings website (www.americangreetings.com).

In addition, graduate students helped with the initial writing of some chapters. Their scholarship is noteworthy. The following people contributed to sections of the book:

Douglas Swiatkowski

Cause Analysis

Kristin Olin-Sullivan

Organizational Design and Development Interventions

G. Kevin Sullivan

Organizational Design and Development Interventions

David Grant

Job Analysis

Leonard Constantine, Jr.

Financial Systems Interventions

Nancy Copeland

Performance Gap Analysis

Deborah Armstrong

Performance Gap Analysis

Cathy Tishhouse

Human Performance Technology in the Workplace

David Maier

Organizational Communication

Others who made significant contributions are Priscilla Davis, Diane Moorman, Elizabeth McQuiston, and Johnnie Boone. A special thanks is extended to Annetta Ellis for her proficiency in word processing and for producing chapters with expediency.

Case studies provide vivid real-world examples for applying concepts. Each chapter illustrates the challenges addressed by and the successes made possible through the HPT Model. We are indebted to our personal colleague- friends .

Nancy Lemkie helped us track our progress while writing the book. Nancy monitored the Gantt charts , ensuring that everyone was making progress. Finally, Kathy Laing and Nancie Long, of Triad Performance Technologies, helped us put the icing on the cake by designing the book's cover.

Thanks again!

Darlene Van Tiem

April 2000




Fundamentals of Performance Technology. A Guide to Improving People, Process, and Performance
Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance
ISBN: 1890289086
EAN: 2147483647
Year: 2004
Pages: 98

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net