16.5 Remote Diagnostic Agent (RDA)

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RDA is a set of scripts to gather detailed information about an Oracle environment. The scripts are focused to collect information that will aid in problem diagnosis: however, the output is also very useful to see the overall system configuration.

When reporting critical errors to Oracle Support it is encouraged that the RDA is used because it gives a comprehensive picture of the environment. This can greatly reduce TAR resolution time by minimizing the number of requests from Oracle Support Services for more information. RDA does not modify your system in any way; it merely collects data useful for Oracle Support Services.

Since the operation of these scripts is system specific, Oracle provides different sets of scripts and downloadable scripts for the various operating systems.

• Metalink note# 139597.1 for Unix

• Metalink note# 153091.1 for Windows

• Metalink note# 171748.1 for Open VMS

When installing RDA for gathering information from a RAC implementation, depending on whether Oracle and the operating system files are installed individually for each node, it is good to download and configure RDA on all instances. If Oracle and the operating systems files are shared amongst all instances (e.g., in HP Tru64) only one installation of RDA is required.

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