Checklist: Troubleshooting Tools and Procedures

Check off each of the items below once you become familiar with the particular approach to troubleshooting IIS listed.

• Understanding standard HTTP status codes.

• Understanding Microsoft HTTP substatus codes for IIS.

• Using Telnet to troubleshoot HTTP connections.

• Understanding HTTP header syntax.

• Using Wfetch.exe.

• Customizing friendly HTTP error messages in IIS.

• Enabling web logging for a site or all sites.

• Marking a site, directory, or file for logging.

• Selecting a log file format.

• Enabling UTF-8 logging.

• Configuring a new log schedule.

• Configuring a log file directory.

• Interpreting W3C Extended log files.

• Configuring which properties to log in W3C Extended logging.

• Securing log files with ACLs.

• Viewing and deleting log files.

• Converting W3C Extended log files to NCSA Common format with convlog.exe.

• Reviewing Event logs for IIS errors, warnings, and informational events.

• Configuring logging of ASP events.

• Reviewing Event logs with eventquery.vbs.

• Troubleshooting site access problems.

• Logging worker process recycling.

• Troubleshooting host header problems.

• Configuring ASP error messages.

• Troubleshooting CGI issues.

• Enabling and disabling Automatic Restart.