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rate of return, 217
recognition risk, 212
reengineering, 19, see also business process reengineering
Reengineering the Corporation (Michael Hammer and James Champy), 76
regression analysis, 187-201
basic equation for, 187-188
case example of, 193-199
collecting data in, 195, 196
conducting/interpreting analysis in, 195-199
developing an equation in, 193-195
with DuPont Model, 200
interpreting results of, 192-193
multiple, 190
process of, 191-192
reasons for using, 188-190
simple, 190-191
types of, 190-191
resources
availability of, 103-105
BPR and efficient consumption of, 86-87
limits on, 126
retailers, CRM used by, 67-68
return on assets (ROA), 150-155
and asset turnover, 154, 155
and cash flow margin, 154, 155
and financial leverage, 156
return on equity (ROE), 150-153, 156
return on investment (ROI), 133, 134
revenue increase and maintenance (RIM), 21-24
revenues
acquisitions and increase in, 34, 36
in Balanced Scorecard model, 133, 134
IT and enhancement of, 67
and market demand, 96-97
RIM, see revenue increase and maintenance
risk analysis, 210-220
cost of capital in, 214-220
cost overrun risk in, 213
recognition risk in, 212
and shareholder value analysis, 220
timing risk in, 213
risk factor, 217-219
risk-free rate, 217
risk(s)
in absence of dominant player, 119
beta coefficient for, 217
of business reengineering, 87-91
of cost of capital, 214-220
of cost overruns, 213
definition of, 210, 211
with diversification, 41
and financial leverage, 156
industry, 41
in intrinsic value calculation, 204
with IT, 72-75
with M&A, 45-48
with outsourcing, 53, 55-57
recognition, 212
and response to economic issues, 107, 109
timing, 213
risk template, 211
rivalry, 116-121
ROA, see return on assets
ROE, see return on equity
ROI, see return on investment
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