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obsolescence, technological, 75
1-800-FLOWERS, 70
operating costs, 25-26, 209
operational efficiency, 36
operational filter, 5-7, 145-183
ABM in, 163-182
DuPont Model in, 149-162
interactive effects detected by, 146-147
purpose of, 145
short-term financial impacts detected by, 146-147
operational redundancies, 174
operational shifts (with BPR), 79-82
opportunity cost, 214
organization, SWAV adoption considerations for, 254-256
outsourcing, 49-58
for cost reduction, 53, 54
expense/risk with, 30
failure of, 57
for increased strategic focus, 51-52
loss of control with, 56 M&A as method of, 40, 42
process fit with, 56
for process improvement, 52-53
productivity gaps with, 55-56
reasons for, 51
for risk sharing, 53, 55
risks of, 55-57
types of, 50-51
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