Chapter 9. Implementing CRM Systems


Express Version

Implementation Overview

The Kickoff Workshop

A Few Technical Notes on the Implementation

Testing

Training

The Rollout

Successfully Managing an Implementation

Care and Feeding of the Integrator

Involving the Users

Internal Promotion

Customer Promotion

Handling Implementation Problems

Post-mortem Review



Just Enough CRM
Just Enough CRM (Just Enough Series)
ISBN: 0131010174
EAN: 2147483647
Year: 2003
Pages: 143

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