Index C

[SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W]

Campaign management   2nd   3rd  
Case
       Aging  
       Attribute  
       Creation  
       Definition  
Case-based reasoning   2nd  
CBR  
Change management   2nd   3rd  
Chat   2nd   3rd   4th  
Checklist
       Creating an ROI analysis  
       Integrator reference check  
       Integrator requirements  
       Integrator Ts and Cs  
       Metrics  
       Tool reference check  
       Tool requirements  
       Tool RFP  
       Tool Ts and Cs  
Client/server  
Collaboration   2nd   3rd   4th   5th  
Complexity
       And cost  
       And integrator requirements   2nd   3rd  
       And kickoff workshop  
       And time requirements  
       And vendor meetings  
       Factors  
       High  
       Low  
       Medium  
       Minimizing  
       Project management  
Computer-telephony integration  
Configuration  
Configurator   2nd  
Contact management  
Cost
       Adjusting with usage  
       And project complexity  
       As a decision factor  
       Discounts  
       Fixed price  
       For ROI  
       Integrator  
       License  
       Maintenance  
       Support and maintenance  
       Training  
       Travel  
CRM
       Definition   2nd  
       Failures  
       Process  
CRM resources
       Books  
       Conferences  
       Magazines  
       Market analysts  
       Web sites  
CRM suite   2nd   3rd  
CRM tool
       And project failures  
       ASP  
       Categories  
       CRM suite   2nd   3rd  
       Discounts  
       Evaluating  
       Evaluation copy  
       High-end  
       Homegrown  
       Mid-range   2nd  
       Names  
       New wave   2nd  
       Point solution   2nd  
       Traditional   2nd  
       Vertical   2nd  
CTI   2nd   3rd  
Customer
       Benefits  
       Loyalty  
       Promoting the tool  
Customer database   2nd   3rd   4th   5th  
Customer portal   2nd   3rd   4th   5th  
Customer satisfaction
       As a benefit of CRM  
       Metrics  
       Surveys   2nd   3rd   4th  
Customization  
       And ASPs  
       And new-wave tools  
       And traditional tools  
       And upgrades  
       And vertical tools  
       Cost  
       Definition   2nd  
       Minimizing   2nd  
       Vendor guidelines