Index B

[SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W]

Babushka metrics  
Back-office application
       Definition  
       Integrating with   2nd  
Benefits of CRM
       Business intelligence   2nd   3rd  
       Cost savings  
       Customer loyalty  
       Customer satisfaction   2nd  
       Employee satisfaction   2nd  
       For customers  
       Internal accountability  
       Profits  
Breakeven  
Budget
       As part of the requirements  
       For a restarted project  
Business intelligence   2nd  
Business owner
       As part of the team  
       Definition  
       Level laddering  
       Requirements  
       Resources for   2nd   3rd   4th  
       Role  
       Time requirements