Notes

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1. At the time, the plan was to implement 6 of the 72 ISDN "flavors."

2. I am using this project to make a few points because if we go into detail on hardware or software I might lose half of you. Besides, many IT projects have this level of complexity and confusion even if they lack the glamour of building a huge transportation facility.

3. Alternately, you can ask if it really is an issue.

4. Your alternate question here is: Why is this my issue?

5. Quality assurance meaning: are we defining the requirements the right way with the right parties?

6. Try telling them their business!

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