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Objections, 222-225
of beneficiaries, 226-229
emphatic response to, 225
resolving, 226
Obstacles, 5
One-on-one meetings, 155
Online database, 22
Operating systems (OS)
support for, 203
upgrading, 13, 142
vendors of, 180
Operational runbooks, 22
Operations
and slippage of project, 141
in vendor management, 79, 107
Order fulfillment time, 78
Organizational skills, of project managers, 290-292
OSP (outside plant engineering), 28-29
Outside plant engineering (OSP), 28-29
Outsourcing, 162
Overruns, 177-178
Ownership, 266-267
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