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Occasionally, when troubleshooting a system, you run into problems that are so mysterious or baffling that you won't have a clue about how to correct them. When that happens, don't tear out your hair - ask for help instead.
If you're having a problem with Windows Server 2003, paying $245 for a Technical Support Incident with Microsoft may be worth it. (The cost of an online request is $99.) You can also check the TechNet CD (you can order it from http://www.microsoft.com/technet) or the Microsoft Developer Network (which you can join at http://www.msdn.microsoft.com/).
If the problem is with a piece of hardware, check the manufacturer's Web site or bulletin board for a driver update. If that doesn't lead to a happy dance , you may have to pay that vendor's tech support operation for some advice, too. If you can determine a problem's root cause, you can often get help from those who know that root the best. Even if it costs you, think of the valuable time (and aggravation) you'll save. Better to light a candle than curse the darkness !
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