Summary

• Coaching is the process of enhancing or improving skills and/or knowledge in a specific area.

• It is a one-to-one activity.

• Coaching could take place on the job or in a separate setting.

• Each cycle of coaching is about applying the skills and knowledge already learnt to a specific situation or purpose. The learning of those skills and knowledge may have taken place recently, or some time previously; it may be the result of a formal training or informal experience.

• Successful coaching will result in an improvement in performance, as its ultimate aim is to help someone to transfer his or her learning.

• A person will never be coached unless the skill or knowledge is to be used in the near future.

• The coach needs to know what the skill or knowledge will look like when it is being implemented and have the skill or knowledge at a certain level “ the coach does not necessarily need to be able to perform the skill or knowledge at the level required by the coachee .