Further reading

Alder, H (2001) NLP: the new art and science of getting what you want, Piatkus Books, London

Armstrong, M (1990) How to Be an Even Better Manager , Kogan Page, London

Back, K and K (1999) Assertiveness at Work: A practical guide to handling awkward situations, McGraw-Hill Education, London

Bentley, T (1994) Facilitation: Providing opportunities for learning, McGraw-Hill, London

Bloom B S (1964) Taxonomy of Educational Objectives, Longman Publishers, London

Buzan, T (1974, revised 1989) Use Your Head , BBC Publications, London

Cava, R (1999) Dealing with Difficult People, Piatkus Books, London

Eaton, J and Johnson, R (2001) Coaching Successfully , Essential Managers series, Dorling Kindersley, London

Goleman, D (1999) Working with Emotional Intelligence, Bloomsbury, London

Grant, R (1993) Communicate with Confidence, Mind Power series , Dorling Kindersley, London

Hardingham, A (1995) Psychology for Trainers , Training Essentials series , CIPD, London

Harrison R (2002) Learning and Development, CIPD, London

Hay, J (1993) Working it Out atWork:Understanding attitudes and building relationships, Sherwood Publishing, Watford

Keenan, K (1996) Management Guide to Planning, Ravette Publishing, West Sussex

Keenan, K (1996) Management Guide to Understanding Behaviour, Ravette Publishing, West Sussex

Landsberg, M (1996) The Tao of Coaching: Boosting your effectiveness at work by inspiring and developing those around you, HarperCollins, London

Matthews, S (1997) Mentoring and Coaching, Pitman Publishing, London

Mulligan, J and Human Potential Resource Group, University of Surrey (1988) The Personal Management Handbook: How to make the most of your potential, Sphere, London

O Connor, J and Seymour, J (1994) Training with NLP: Skills for managers, trainers and communicators , Thorsons, London

O Connor, J and Seymour, J (1995) Introducing NLP: Psychological skills for understanding and influencing people, The Aquarian Press, London

Parsloe, E (2001) The Manager as Coach and Mentor, Management Shapers series, CIPD, London

Pease, A (1984) Body Language: How to read others thoughts by their gestures, Sheldon Press, London

Reay, D (1995) The Complete Trainer s Toolkit, Kogan Page, in association with OTSU Ltd, London

Reece, I and Walker, S (2000) A Practical Guide to Teaching Training and Learning, Business Education Publishers, Sunderland, Tyne and Wear

Robson, M and Beary, C (1995) Facilitating, Gower, London

Thorpe, S and Clifford, J (2000) Dear Trainer: Dealing with difficult problems in training, Kogan Page, London

Von Oech, R (1990) A Whack on the Side of the Head: How you can be more creative , Thorsons, London

Whiddett, S and Hollyforde, S (2000) The Competencies Handbook, CIPD, London

Whitmore, J (1996) Coaching for Performance, Nicholas Brealey Publishing Ltd

Zeus, P and Skiffington, S (2001) The Complete Guide to Coaching at Work, McGraw Hill, Australia