In this chapter we start getting really dirty. The next step in planning a project is for you to determine as clearly as possible the scope and objectives of the project and to analyze your project's stakeholders and the relationships that you'll have with them (see Figure 8.1). As discussed earlier, it is in this step and the related steps of determining benefits analysis and quality expectations that you'll most likely have the most disagreement , so take it easy and don't panic.
Figure 8.1. Define scope, objectives, and stakeholders
What we face here is one of the most difficult and least understood questions in project management.