List of Exhibits
Table of content
Chapter 1: Introduction
Exhibit 1-1: A comparison of IT and non-IT project characteristics.
Chapter 2: The Foundations of Project Management
Exhibit 2-1: Traditional management functions.
Exhibit 2-2: Project management functions.
Exhibit 2-3: Indented WBS.
Exhibit 2-4: Graphical WBS format.
Exhibit 2-5: Sample work breakdown structure.
Exhibit 2-6: Sample precedence table.
Exhibit 2-7: A precedence diagram.
Exhibit 2-8: Network showing early schedule.
Exhibit 2-9: Completed network showing late schedule and critical path.
Exhibit 2-10: A sample Gantt chart.
Exhibit 2-11: Earned value terms, definitions, and formulas.
Exhibit 2-12: Earned value graph.
Chapter 3: Information Technology Project and Systems Life Cycles: Project Management and Team Activities
Exhibit 3-1: Typical IT project life.
Exhibit 3-2: The project and systems development life cycles and activities.
Exhibit 3-3: A sample project charter outline.
Exhibit 3-4: System alternative evaluation parameters.
Exhibit 3-5: Trade-off analysis process.
Chapter 4: Identifying and Developing Customer Requirements
Exhibit 4-1: Tips for writing good statements of work.
Exhibit 4-2: A statement of work format.
Exhibit 4-3: A checklist for making a bid/no-bid decision.
Exhibit 4-4: A sample requirements matrix.
Chapter 5: Organizing the Project Team
Exhibit 5-1: Emotional intelligence competencies.
Exhibit 5-2: The stakeholder management process.
Exhibit 5-3: Stakeholder analysis form.
Exhibit 5-4: Project charter outline.
Chapter 6: Developing the Information Technology Project Plan
Exhibit 6-1: A generic project plan format.
Exhibit 6-2: Risk analysis and contingency strategy matrix.
Exhibit 6-3: Sample schedule and cost-estimating process.
Chapter 7: Risk Management in Information Technology Projects
Exhibit 7-1: A risk management model.
Exhibit 7-2: Path convergence in a network analysis.
Exhibit 7-3: Risk management plan format.
Exhibit 7-4: Cause-and-effect diagram for analyzing risk.
Exhibit 7-5: The risk-filtering process.
Exhibit 7-6: Changing subjective ratings into percentages.
Exhibit 7-7: Comparative risk-ranking form.
Exhibit 7-8: Risk comparisons.
Exhibit 7-9: Weighted risk comparisons.
Exhibit 7-10: Research and development decision tree.
Exhibit 7-11: Research and development decision tree analysis.
Chapter 8: Systems Engineering: The Hub of Project Management
Exhibit 8-1: Systems engineering management is the hub of project management.
Exhibit 8-2: Key system engineering process elements.
Exhibit 8-3: Developing architectures against system functions and requirements.
Exhibit 8-4: Rating alternative architectures.
Exhibit 8-5: The systems engineering process.
Exhibit 8-6: Relationship between project management and systems engineering management.
Chapter 9: Project Monitoring and Control
Exhibit 9-1: Determining PV and EV for task work progress.
Exhibit 9-2: Earned value analysis of an IT project.
Exhibit 9-3: Earned value analysis table.
Exhibit 9-4: CPI and SPI table for controlling the project.
Exhibit 9-5: Tracking CPI and SPI.
Exhibit 9-6: Sample status report format.
Exhibit 9-7: A sample change control process.
Exhibit 9-8: A sample change request form.
Chapter 10: Rapid Development in IT Projects
Exhibit 10-1: Partial example of waterfall development.
Exhibit 10-2: Example of a modified waterfall development.
Chapter 11: Principles of Project Closeout
Exhibit 11-1: A WBS for the closeout phase.
Exhibit 11-2: Activities for closing out a project.
Exhibit 11-3: Sample final project audit format.
Chapter 12: Customer Service—Finishing the Project
Exhibit 12-1: The customer service development process.
Exhibit 12-2: Identifying, understanding, and correcting plan obstacles.
Exhibit 12-3: Elements of superior service tactics.
Exhibit 12-4: Survey response measurement tools.
Exhibit 12-5: Sample customer scorecard.
Exhibit 12-6: Sample report and survey card.
Exhibit 12-7: Keys to effective survey question design.
Table of content
Managing Information Technology Projects: Applying Project Management Strategies to Software, Hardware, and Integration Initiatives
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