The following people are contacted when the Problem Resolution Targets are exceeded:
Critical Problems:
Problem Severity | People to Contact |
---|---|
Customer Management | Paul Bardanis |
IT Senior Management | Satina Kullmann |
Customer | Nicole Sano |
IT Functional Support | Jonathan Matthews |
IT Applications Dev. Mgr. | Nicholas Tardugno |
IT ISD Manager | Albie DiPasquale |
IT ISD Help Desk Mgr. | Benjamin Sano |
Major Problems:
Problem Severity | People to Contact |
---|---|
IT Functional Support | Jonathan Matthews |
IT Application Dev. Mgr. | Nicholas Tardugno |
IT ISD Manager | Albie DiPasquale |
IT ISD Help Desk Mgr. | Benjamin Sano |
Document Revisions Record: | ||
Change Description | Requester | Date |