Attachment D: Status Call Contacts

Attachment D: Status Call Contacts

Problem Severity

People to Contact

Critical 1

Call Originator:

Customer Functional Manager: Shannon Kullmann

IT Functional Support: Jonathan Matthews

IT Applications Development Manager: Nicholas Tardugno

IT ISD Manager: Albie DiPasquale

IT ISD Help Desk Manager: Benjamin Sano

Critical 2

Call Originator:

Customer Functional Manager: Shannon Kullmann

IT Functional Support: Jonathan Matthews

IT Applications Development Manager: Nicholas Tardugno

IT ISD Manager: Albie DiPasquale

IT ISD Help Desk Manager: Benjamin Sano

Major

Call Originator:

IT Applications Development Manager: Nicholas Tardugno

IT ISD Help Desk Manager: Benjamin Sano

Ordinary

Call Originator:

IT ISD Help Desk Manager: Benjamin Sano



IT Services Costs, Metrics, Benchmarking and Marketing
IT Services: Costs, Metrics, Benchmarking and Marketing (paperback) (Enterprise Computing Series)
ISBN: 0132621959
EAN: 2147483647
Year: 2000
Pages: 93

Similar book on Amazon

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net