Appendix B. Sample Service Level Agreement

Appendix B. Sample Service Level Agreement

REVISION DATE: 6 August, 1999

Area of Responsibility

Signature

Date

Customer: Mfg Plant Mgr

Nicole Sano

________________________________

Customer Functional Mgr:

Shannon Kullmann

________________________________

IT Program Mgr:

Jonathan Matthews

________________________________

IT ISD Mgr:

Paul Bardanis

________________________________

IT Appl. Support:

Maria Tardugno

________________________________



IT Services Costs, Metrics, Benchmarking and Marketing
IT Services: Costs, Metrics, Benchmarking and Marketing (paperback) (Enterprise Computing Series)
ISBN: 0132621959
EAN: 2147483647
Year: 2000
Pages: 93

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