Novell has one of the best trained and most responsive technical support service departments in the industry. Novell's technical support engineers help customers resolve installation, configuration, incompatibility, and software issues. They track those issues and create technical information documents (TIDs) that break down the symptoms and resolution to the problem. Those TIDs are available from the Novell Technical Support Knowledgebase at the following address: http://support.novell.com/search/kb_index.jsp.
You can also access the Novell Support forums to view and post messages about questions you have. Other users, as well as Novell's support engineers, can respond to these messages. The Novell Support forums are available at the following web address: http://support.novell.com/forums/.