Acknowledgments from Bruce

I'd like to thank Rod Johnson for friendship and opportunities. I wish you the best of luck with Interface 21. I thank Jay Zimmerman, for all you've done to help promote me and my books. I love your win-win style of business, even when I'm taking a three-stop flight to save you eight bucks. You've built a marvelous thing, and I'm glad that people are starting to recognize that. I'd also like to thank the many customers who treated me so well on the road, and looked over this book as it was under developmentespecially Trek and ProClarity. I hope you're able to put it into practice, and that it helps you do some great things.

Most authors wind up thanking their families, and there's a good reason for that. Family stirs the passion that it takes to write a good book. Family bears the brunt of the frustration and after-hours work that books always generate. I dare you to try to stay frustrated in the midst of little girl giggles. Thanks to Kayla and Julia for your laughter and smiles. Families encourage the best in us. Thanks to Maggie, my inspiration, for staying beside me and believing in me when others didn't, and for being thereeven when I'm not. I love you more than you'll ever know.