Critical Incident Management | Critical Incident Management

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Alan B. Sterneckert

AUERBACH PUBLICATIONS A CRC Press Company

Boca Raton London New York Washington, D.C.

Library of Congress Cataloging-in-Publication Data

 Sterneckert, Alan B.        Critical incident management / Alan B. Sterneckert.                p.  cm.        Includes index.

ISBN 0-8493-0010-X (alk. paper)

1. Organizational effectiveness. 2. Risk management. 3. Management. I. Title.

HD58.9.S7397 2003

658.4-dc21 2003051841

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International Standard Book Number 0-8493-0010-X

Library of Congress Card Number 2003051841

Printed in the United States of America 1 2 3 4 5 6 7 8 9 0

Printed on acid-free paper

The Author

Alan B. Sterneckert is the owner and general manager of Risk Management Associates. A retired Special Agent, Federal Bureau of Investigation, Mr. Sterneckert is a professional specializing in critical incident and risk management, IT systems security, and systems auditing.

During his 24-year tenure with the FBI, Mr. Sterneckert was responsible for many significant investigations into multi-national white collar crime and narcotics trafficking organizations. He was stationed in Dallas, New York, San Juan, and Salt Lake City.

Before entering the FBI, he was a member of the U.S. Air Force, where he specialized in communications and information security.

He graduated from Weber State University (B.A.) and Long Island University (M.S.). He holds the following professional certifications: Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), and Certified Fraud Examiner (CFE).

When not consulting or writing, he can be found fishing for Arctic grayling and cutthroat trout.

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