THE QFD PROCESS

1. The project

   1. Selection

      • Broad appeal

      • Simple but not trivial

      • Opportunity to improve

      • Management support

      • Available expertise

      • Available market information

   2. Scope/targets

      • Project limitations, operating constraints, product constraints

      • Market segment

      • Regularity requirements

      • Cost

      • Mass

   3. Objectives

      • Reason for doing

      • Expected results/outcome

   4. Timing

      • Spans full product cycle

      • Months work

      • Concentrated effort

      • Hours meetings/ members

      • Significant time commitment

2. Team

   1. Selection

      • Cross-functional

      • Members

      • Membership

      • Product planning

      • Styling

      • Marketing

      • Product/manufacturing engineering

      • Operations

      • Key supplier

      • Service

      • Product assurance/testing

      • Expertise (not position)

      • Keep ranks about equal

      • Open-minded members

   2. Operation

      • Facilitator/leader

      • Recorder

      • Regular meetings

      • Meeting to organize

      • Team consensus

      • Agreement

      • Not voting

      • No one dominates

      • No factions

   3. Agree to support group decisions

   4. Team training

      • At least one person knowledgeable of QFD

      • QFD overview

      • Other training as needed

      • Team building

      • Creative thinking

      • Problem solving

      • Meeting skills

      • Facilitator skills

      • Interview/survey methods

      • Employee involvement team skills