What are the most important ingredients in the six sigma methodology?

To successfully implement the six sigma methodology, executives and practitioners in the organization must have the following characteristics:

• A realistic outlook. We all have a tendency to avoid reality, so we try many things in the name of problem-solving, but realistically we are not accomplishing very much. Six sigma is a data-driven methodology that helps the organization to see the true picture and act accordingly. In other words, it helps us to identify and accept good as well as bad results. It forces us to be realistic.

• A positive approach. Six sigma encourages us to try something risky before complaining about it.

• The habit of questioning the status quo. Action does not take place unless something changes. Unless you question the way things are done today, you are unlikely to devise ways of doing them better in the future. It is that simple.

• Flexibility. Dealing successfully with change requires flexibility. Six sigma is a drastic change on many fronts, but perhaps the most important one is the notion of making decisions on data. (Data is the engine that makes six sigma what it is.)

• The desire to follow up. Although in the six sigma methodology the ability to delegate is one hallmark of effective management, it does not end there. At some point delegation must be succeeded by some kind of follow-up for best results. Managers must remember that good plans by themselves do not ensure good results, that the job that gets followed-up is less apt to get fouled up.