References
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Eckes, G. Making Six Sigma Last. New York: John Wiley & Sons, 2001.
Stamatis, D. H. Total Quality Service. Delray Beach, FL: St. Lucie Press, 1996.
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Six Sigma Fundamentals: A Complete Introduction to the System, Methods, and Tools
ISBN: 156327292X
EAN: 2147483647
EAN: 2147483647
Year: 2003
Pages: 144
Pages: 144
Authors: D.H. Stamatis