Index_M

M

Mail

relationship marketing, 232

surveys, 28, 213

Maintainability, 199–202, 203

Maintenance

action, 200

concept, 202

corrective, 201–2

downtime (MDT), 200

level, 202

maintainability and, 199

mechanical integrity, 238

MTBR and, 200

plan, 202

preventive, 201–2

working order, 241

See also Mean time between replacement

Machine

downtime, 106

failure, 117

Machining and metalworking trades, 104

Management

audit involvement, 215

benchmarking support, 46

of change, 238

command-and-control, 105

of customer relationships, 24–26

by data, 30

EMS and, 241, 243

executive, 126, 241, 243

of FMEA teams, 115, 117

general, 146

performance indicators (MPIs), 246

poor, 128–130

for six sigma, 2, 7, 17–21

variation and, 63

Management of change (MOC), 238

Manufacturing

customer wants and, 185

error-proofing in, 94–95

mistake-proofing in, 69

most esteemed corporation, 104–5

problems, 108

six sigma implementation steps, 275–76

See also Defect; Error; Lean manufacturing process; Poka-yoke

Mapping the process, 32–33, 206–8

Market

focus, 29, 273

segments, 26–27

share, 29

Mass-production planning, 189

Master black belt (MBB), 224, 238, 242, 253–4, 259

Mathematical model, 142–43

Materials requirements planning (MRP), 105

Matrix of matrices, 186

Mean absolute deviation formulas, 80

Mean time between

failure (MTBF), 103, 192, 199, 206

maintenance (MTBM), 192, 199

replacement (MTBR), 199–200

Mean time to

failure (MTTF), 103, 192

repair (MTTR), 200

Measurement

accuracy, 89

linearity, 91

precision, 89–90

P/T ratio, 91

repeatability and reproducibility, 89–90, 91

stability, 91

true value, 88–89

Measurement error

measurement system and, 87–88

standard deviation of, 90

Measurement system analysis (MSA)

defined, 36, 87–90

long-term plan, 40

questions answered by, 87

See also Measurement; Measurement error

Median formulas, 79–80

Metrics and goals, 20–21

Microsoft Windows, 162

Milacron (U.S.), 104

MIL-STD-1629A, 112

Mission, 19–20

Mistake-proofing

in Control stage, 40

defined, 96

generic implementation process, 98–101

See also Poka-yoke

Mission statement, 19

Mode formula, 80

Modeling, 157, 190–91

Monitoring improvements, 34

Motorola, 3, 4, 49, 264

Multidisciplined teams, 135, 175, 183

Multiple analysis of variance (MANOVA), 190

Multiple defect prevention, 92