Appendix C: The Process of QFD


This appendix is based on the work of Akao (1990), Hauser and Clausing (1988) and Sulivan (1986). Its purpose is to show the application of each matrix as part of the design process.

Phase 1: Innovation targets

To set innovation targets, QFD uses the quality and design of experiments. It records these targets on several charts. See the pencil example in Figure C.1.

click to expand
Figure C.1: Innovation targets for a pencil example




Six Sigma Fundamentals. A Complete Guide to the System, Methods and Tools
Six Sigma Fundamentals: A Complete Introduction to the System, Methods, and Tools
ISBN: 156327292X
EAN: 2147483647
Year: 2003
Pages: 144
Authors: D.H. Stamatis

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