Copyright

The authors and publisher have taken care in the preparation of this book, but make no expressed or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information or programs contained herein.

© Copyright 2005 by International Business Machines Corporation. All rights reserved.

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Library of Congress Catalog Number 2004117648

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Text printed in the United States at R. R. Donnelley in Crawfordsville Indiana.

First printing, April 2005

Dedication

THIS BOOK IS DEDICATED TO THE ONE PASSION OF MY LIFE THAT EXPECTS NOTHING OTHER THAN RECIPROCAL DEVOTION, MY WIFE, CHERYL.

CHRIS STAKUTIS

TO MY WIFE, PENNY, AND MY BUSINESS PARTNERS, DIANNE MCADAM AND JOE MARTINS, WHO GAVE ME THE LATITUDE TO WORK ON THIS. THIS IS ALSO DEDICATED TO ROBERT TASKER, WHO LAUNCHED ME AS AN INDUSTRY ANALYST.

JOHN WEBSTER