Different levels of training should be provided as the testing process unfolds. Typically, the highest-level resources are involved during the proof of concept phase, and this testing process, along with knowledge transfer from the consultants assisting with the project or the in-house subject matter experts, serves as the highest level training. Of course, external training is always helpful especially prior to the design of the user environment because the more informed the decision makers are the better suited the end results will be to the needs of the user community. The next level of training is for the site collection administrators and can be given by the consulting resources involved with the project in the proof of concept lab environment. If time permits, the prototype lab, which more closely resembles the final production environment, should be configured and used for these purposes. If the administrative resources attain a level of expertise prior to the pilot, they can actually be asked to fine-tune their own site collections for the pilot and be tasked with supervising the pilot process and helping the users learn the basics of SharePoint 2003. Finally, the end users need to be provided with several levels of training. Classroom-style training is helpful to give an initial exposure to the average users, as well as customized training documents. These documents should provide the following information at a minimum:
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