| If you have a technical problem, you can call the IBM Customer Support if you have already purchased a support license. The following describes various DB2 resources available for technical support: Software Defect Resolution ” problems related to bugs in the DB2 software or error messages from the DB2 software that indicate calling technical support. Contact IBM Customer Support and open a PMR (Problem Monitoring Record). Consult Line ” technical guidance and assistance on how-to, implementation, installation, and configuration. Product specialists will be available offsite or onsite on a contractual consulting basis. Contact the local IBM representative for details. Web-based online technical support for FixPaks, download, online documentation, technical notes, white papers, newsgroups, etc. For detailed information, refer to the following sites: http://www.ibm.com/software/data/ The DB2 World Wide Web pages provide current DB2 information about news, product descriptions, education schedules, and more. http://www.ibm.com/software/data/db2/library/ The DB2 Product and Service Technical Library provide access to frequently asked questions, fixes, books, and up-to-date DB2 technical information. http://www.ibm.com/software/data/db2/udb/ad/ For updated information on developing applications. http://www.redbooks.ibm.com For information related to how-to, research, reference, and cookbook manuals available in PDF, HTML, and hard copy http://www.elink. ibmlink .ibm.com/pbl/pbl/ The International Publications ordering Web site provides information on how to order books. ftp.software.ibm.com Log on as anonymous. In the directory /ps/products/db2, you can find demos, fixes, information, and tools relating to DB2 and many other products. comp.databases.ibm-db2 or bit.listserv.db2-l These most popular Internet newsgroups are available for users to discuss their experiences with DB2 products.  | 