Susan Snedaker (MBA, BA, MCSE, MCT, CPM) is Principal Consultant and founder of VirtualTeam Consulting, LLC (www.virtualteam.com), a consulting firm specializing in business and technology consulting. The company works with companies of all sizes to develop and implement strategic plans, operational improvements and technology platforms that drive profitability and growth. Prior to founding VirtualTeam in 2000, Susan held various executive and technical positions with companies including Microsoft, Honeywell, Keane, and Apta Software. As Director of Service Delivery for Keane, she managed 1200+ technical support staff delivering phone and email support for various Microsoft products including Windows Server operating systems. She is author of The Best Damn Windows Server 2003 Book Period (Syngress Publishing, ISBN: 1-931836-12-4) and How to Cheat at Managing Windows Small Business Server 2003 (Syngress, ISBN: 1-932266-80-1). She has also written numerous technical chapters for a variety of Syngress Publishing books on Microsoft Windows and security technologies and has written and edited technical content for various other publications. Susan has developed and delivered technical content from security to telephony, TCP/IP to WiFi, CIW to IT project management and just about everything in between (she admits a particular fondness for anything related to TCP/IP).
Susan holds a master's degree in business administration and a bachelor's degree in management from the University of Phoenix. She also holds a certificate in advanced project management from Stanford University. She holds Microsoft Certified Systems Engineer (MSCE) and Microsoft Certified Trainer (MCT) certifications. Susan is a member of the Information Technology Association of Southern Arizona (ITASA) and the Project Management Institute (PMI).