Part IV: QMS Effectiveness

Chapter List

Chapter 14: The Biggest Change in ISO 9001:2000 From ISO 9001:1994

Chapter 15: Quality Objectives

Part Overview

But is was the opposite: my father had taught me. Looking at the bird he says, "Do you know what that bird is? It's a brown throated thrush; but in Portuguese it's a …, in Italian a …," he says, "in Chinese it's a …, in Japanese a …," et cetera. "Now," he says, "you know in all the languages you want to know what the name of that bird is and when you've finished with all that," he says, "you'll know absolutely nothing whatever about the bird. You only know about humans in different places and what they call the bird. Now," he says, "let's look at the bird."

—Richard P. Feynman, The Pleasure of Finding Things Out, Cambridge, MA: Helix Books, Perseus Publishing, 1999, p. 3.