11.2 Hub Template

11.2 Hub Template

A typical master reference list of a hub document–oriented manual is shown in Table 11.1. Each section of the manual would refer to the appropriate hub document. An alternative method of display would be, for example, by means of a documentation tree (see Figure 11.1).

Table 11.1: Typical Hub Document References (Simplified)

ISO 9001:2000 Section	Manual Section	Typical Hub Documents	Typical Document Champions/Authors
4.0: Quality management system	4.1, 4.2.1	Business processes manual Security manual Employee manual	Executive committee Security officer HR manager
	4.2.2	Quality policy manual	CEO ISO management representative ISO management representative
	4.2.3	Control of documents procedure
	4.2.4	Control of records procedure
5.0: Management responsibility	5.1, 5.2, 5.3, 5.4, 5.5, 5.6	Business plan Quality policy directive Quality objectives directive Organizational chart Management review procedure	Executive committee CEO COO COO ISO management representative
6.0: Resource management	6.1	Resource management process	COO
	6.2	Human-resources manual	HR manager
	6.3, 6.4	Facilities manual	Plant manager
7.0: Product realization	7.1	Product realization process plan	Vice president operations
	7.2	Marketing and sales process manual	Plant manager
	7.3	Design and development standards	Vice president engineering
	7.4	Purchasing manual	Purchasing manager
	7.5	Operations manual Customer service manual	Vice president operations Service manager
	7.6	Metrology manual	QA/RA manager
8.0: Measurement, analysis, and improvement	8.1, 8.2.1, 8.2.2, 8.2.3, 8.2.4	Monitoring and measurement control plan Auditing manual	Vice president operations QA/RA manager
	8.3	Nonconforming product procedure	QA/RA manager
	8.4, 8.5.1	Statistical analysis manual	QA/RA manager
	8.5.2, 8.5.3	Corrective and preventive action procedures with customer complaints	QA/RA manager

Figure 11.1: Excellent's hub documentation linkage tree (simplified).

Some key attributes of the hub design are as follows:

• In most cases, there is only one hub document per major clause (e.g., Clause 6.2: Human Resources Process Manual).

• Several hub documents are used within a section when they either represent unique processes or require a summary statement (e.g., the business plan is a partial response to all of Section 5.0 and is a hub document because of its scope and multiple topics).

• An operations manual is used in Section 7.0 as a hub document to contain the various procedural requirements for the production process.

• A service manual is used in Section 7.0 to cover after-sales processes.

• Hub documents are invariably very high level process or standard operating procedural documents, including quality and control plans.