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Leadership, 205–31
defined, 276
distribution, 213–14
as quality management principle, 296
stewards, 207–11
summary, 355–56
team leaders, 211–20
Linkage
analytical, 167–68, 169
defined, 45
forms, scheme, 170
mandatory tier II requirements, 45–46
operational, 168, 169
Local-area managers (LAMs), 261
defined, 261
document control, 260
Local-area user (LAU), 260
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