Appendix D: An Example of Excellent s Process Flow-Charting Protocol

Hub Document for Quality Audits

Quality Audit Processes

Text Supplement for the Quality Audit Flow Charts

The flow chart entitled "Internal and External Audit Process, File XAUDIT. ACL" describes the quality-assurance audit process in detail and introduces the safety audit process, which is found in the flow chart entitled "Safety Audit Process, File SAFETY.ACL." In all cases, the flow chart takes precedence over this text (See Figure D.1).

Figure D.1: Excellent's quality audit process flow chart.

The senior lead auditor manages both programs.

Lead Auditor Training

Each lead auditor completes the training program shown in the workbook entitled "Systems Lead Auditor Training Manual." This program may be run by either an outside qualified source or by the senior lead auditor.

An outside qualified source must either be individually certified under a national or international certification schema or be an employee of an accredited training program (e.g., a RAB-certified lead assessor, or RAB-accredited training program).

Abbreviations in figure

QA = quality assurance

CARs = corrective action reports

SCAR = supplier corrective action report

PA = purchasing agent

SC = steering committee