Chapter 16: Gathering Information and Solving Problems

Overview

Windows XP is the easiest operating system that Microsoft has produced to date for information gathering and troubleshooting. So, does that mean you’ll not have any problems? No, of course not. Even though Windows XP is built on the Windows 2000 code and is a rock-solid operating system, you will certainly run into problems from time to time. As an A+ technician, you will need to handle instances where a user reports that his or her computer will not start, or some error message keeps popping up. Regardless of the problem, your job is to fix that problem and get the user back to work. Armed with the tools and features you’ll learn about in this chapter, you’ll have few problems handling this job. In this chapter, you’ll...