Pace of negotiations, slowing, 62–63
Parameters:
changing of, 63–64
setting, 42
Paranoid schizophrenia, 110
Patience, negotiator’s need for, 62–63
Pauses for emphasis, 82
Personality, 103–104
Phases of negotiation, 60, 61–62
(See also Closing; Containment; Negotiation phase)
Phone, communicating with hostage takers by, 27–28
Planning, before starting negotiations, 34–35
Politeness, toward hostage takers, 53–54
Position of strength, 25
Practicing negotiation skills, 84–85
Preparation, 32–34
Pressure, dealing with, 66, 133
Primary negotiator, 15
Professional criminals, 104
Professionalism in negotiation, 107–109
Promises:
explicit and unspoken, 51
importance of keeping, 50–51