Capability maturity model (CMM), 27, 217-18
Capacity-versus-demand charts, 116
Change management process, 64-66
communications, 66
configuration management (CM), 65
defined, 64
efforts, 64-66
illustrated, 66
requirements management, 64-65
See also Support processes
Change(s)
business-process-improvement layers of, 206
cultural/value, 206
lasting/effective, 205, 206
layers of, 205-13
managerial, 206
mental models and, 211-13
need for, conveying, 218-23
operational, 206
organizational culture and, 208-9
people, 211
power structure and, 209-11
reward structure and, 206-8
Commercial success probability, 144
Communications
path, 39
time size effect in, 40
Communication strategy, 218-23
message reception and, 223
questions addressed by, 218
tasks, 218
Complex behaved systems, 19-21
defined, 19
interactions, 21
problems, 21
Configuration management, 103-4
defined, 103
levels, 103-4
personnel, 74
tasks, 103
See also PO processes
Contingency
allowances, 136-39
calculation, 151
table, 151
time, 152
Cumulative probability distribution, 134
Customer satisfaction, 201, 202