The CTO Handbook. The Indispensable Technology Leadership Resource for Chief Technology Officers

The CTO Handbook/Job Manual: A Wealth of Reference Material and Thought Leadership on What Every Manager Needs to Know to Lead Their Technology Team

ISBN: 1587623676
EAN: 2147483647

Year: 2003
Pages: 213

Authors: Mark D. Minevich

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Table of Contents
BackCover
CTO Best Practices Handbook - Chief Technology OfficerChief Information Officer Manual
Chapter 1: Introduction
Summary of Key Leaders - Roles and Responsibilities
Fundamentals of the CIOCTO Role
Importance of the CTOCIO Profession
Background of CTOCIO Profession
Chapter 2: Change and Transformation
Current Economic Climate and Changes
Outsourcing and Offshoring
New Economy- Creating Value for Customers
Chapter 3: CTO Priorities
CIO Magazine
Gartner Group
Morgan Stanley
Meta
CSO Magazine Online
Top Industry Players
Chapter 4: Emerging Technology Direction and Vision
Future Growth Opportunities and Technologies
Chapter 5: Strategic and Influential Relationships: Empowering a CTO - A Complex Ecosystem
CEO-Executives
CIO
Chief Scientist
Marketing and Sales
Research
Values Based Organizations
Chapter 6: CTO Strategic Roles and Responsibilities
CTO - Leadership and Coaching
Technology Decision Maker
CTO and the Emerging and Competitive World
CTO- Strategic Planning and Direction
CTO Innovation and Commercialization
CTO and Evangelist
CTO and Globalization
CTO- Merger Acquisition
CTO - Marketing and Media Role
CTO- Government, Academia, and Professional Organizations
CTO and Company Culture
CTO- Emerging Business Technology Role
CTO -Change Agent Roles
CTO - Chief Creative Officer- Latest Trend
Chapter 7: CTOCIO Reference
Education Reference
Tips and Guidelines for Upcoming CTOCTO s
Tips and Guidelines for Existing CIOCTO s
CTO CIO - Sample Forms
CIO Statistics and Salary
CIO Graphs and Tables
Conferences and Associations
Chapter 8: Conclusion
Appendix: Biography - Mark D. Minevich
Appendix B: Competitiveness Index
Appendix C: CTO Analysis
References
Chapter 9: Opportunities for Large and Small Software Companies for Today and Tomorrow
Biography
Chapter 10: Software Savvy: Taking and Keeping Your Place in the Software Market
Biography
Chapter 11: Basics of the Business
Profits and Product
Life Cycle of a New Product
Expenses and Growth
Changes in the Marketplace
Biography
Chapter 12: Closing the Gap between What Technology Can do and What People Want it to Do
Overcoming People s Intimidation by Technology
Defining Success as a CTO
Exciting Technologies in the Works
Positioning Your Company for Change
Taking the Right Technology Risks
Best Business Advice
Managing in a Turbulent Market
Becoming a Technology Leader
Keeping Your Edge
The Golden Rules Skills of the CTO
The Future of Technology
Biography
Chapter 13: Creating and Enriching Business Value
Differentiating the CTO from the CIO
Defining CTO Success: The Theory of Three
The Varying Role of the CTO
The CTO as a Horizon Filter
Pivotal Technologies
Challenges on the Horizon
The Execution of Technology
Privacy Issues
Leadership
The Golden Rules of the CTO
Changes in Technology in the Future
Biography
Chapter 14: Bridging Business and Technology: Keeping Things as Simple as Possible
Customers as Co-developers
Keeping it Simple
Being Technologically Nimble
To Build or Buy
Executing Technology Projects
Focus on Strategy, Not Technology
The Future of Technology
Golden Rules of Being a CTO
The Holy Grail of Technology
Biography
Chapter 15: The Art of Being a CTO - Fostering Change
Success, Leadership and Teams
Common Threads of Technology
Changes in Technology
Privacy Issues
Challenges
Staying Technologically Nimble
Building a Team
Goals
Taking Risks
Selling Your Vision
Interacting With Other Groups
Managing During Turbulent Markets
Best Skills
Best Advice
Dream Technology
Biography
Chapter 16: Keep Your Blade Sharp
Engage Your Customers
Find Opportunities That Fit Your Focus
Reduce Risks With Customer Feedback
Embrace Change
Plan as a Team
Articulate the Vision
Build Success on Values
Biography
Chapter 17: Intelligent Enterprises Everywhere
The Three Key Functions of Consulting Firms
Ideation and Methodology at Systech
On Entrepreneurship
Intelligent Enterprise: The Present Future
Paradigm Shift: Immediate Need to Renewable Resource
The Problem With Tradition
Integration Is the Key
Has Anybody Seen My Company? An Executive Perspective
Breathing Room: Exception-based Reporting
Complex Technology to Streamline Decision-making
Biography
Chapter 18: The Changing Face of Technology
After the Dot-com Crash
Making the Sale
Planning and Executing in a Changing Marketplace
Addressing Problems in Execution
Profiting From Creativity
Steps to Building a Valuable Future
Finding and Empowering Employees
The 12 Commandments of Communication
Success in Technology: Step-by-Step
Thinking at the Speed of Tech
Understand Where Technology Is
Mission and Technology Alignment
Putting It All Together
The Bottom Line
e-Do s and e-Don ts
Biography
Chapter 19: Major Dilemmas Facing Privacy Practitioners
Setting Corporate Privacy Policy
Misconceptions About Privacy
Developments Affecting Privacy
Privacy Advice
Biography
Chapter 20: Managing Privacy
Task 2: Education
Title Insurance Industry Initiatives
Technology Trends
The Personal Privacy Dilemma
Privacy Trends
Customer Sensitivity Is Critical
Biography
Chapter 21: The Myth of Privacy
Technology as a Red Herring
Online Privacy
Company Policies
Government Protection
Real Privacy Protection
Biography
Chapter 22: Starting From Scratch
Acquiring New Customers
Customizing Communication and Solutions to Achieve Results
Building Customer Loyalty
Empowering the Customer
Customer Support Challenges
Impact of New Technologies on CRM
Success in the CRM Field
Biography
Chapter 23: Relationship Management
Relationship Management Strategies
The Role of Technology
The Human Component in the RM Process
Customer Acquisition
The Elements of Risk
Golden Rules for Creating Customer Relationships
Into the Future: Evolving Customer Relationships
Biography
Chapter 24: Finding the Right Fit
Hyperion and the Profitable Customer Relationship
Biography
Chapter 25: How to Make Every Customer a Repeat Customer
The Market We Serve: Lessons for Other Companies
Inventing the Future with Our Customers: The Transformation of Automotive Retailing
They Have Invented the Future - We Have Simply Helped Them.
Developing a Passion for Customer Loyalty and Moving Beyond Customer Satisfaction
Forget the Technology - The Magic is in the Information
The New Magic of Making Every Customer a Repeat Customer
Biography
Technology Company Directory
Technology Resources
Technology Brainstormers
List of Tables