Chapter 18. Dealing with Customersand Customer Problems

Customers. They're either one of the joys or one of the major annoyances of running your own business. And when you're running a business with your eBay auctions, you definitely have customers to deal with. Lots of them. So you'd better get used to it.

Some customers will contact you during the course of an auction, asking questions about the items you're selling. Other times you'll have contact only when the auction is over, when you send an invoice or accept payment. And then you have the kinds of customers no one likesthe ones with problems.

How do you deal with all these customersand these potential problems? Read on and find out.