What If the Buyer Doesn t Pay?

What If the Buyer Doesn't Pay?

To an eBay seller, the worst thing in the world is a high bidder who disappears from the face of the earth. When you never receive payment for an auction item, you're dealing with a non-paying bidderand you're pretty much hosed. Still, you can report the bum to eBay, ask for a refund of your final value fee, and maybe offer the item in question to the second-highest bidder.

To learn more about how to handle a nonpaying buyer situation, turn to Chapter 24.

The Absolute Minimum

Here are the key points to remember from this chapter:

• When the auction ends, eBay will contact you (and the high bidder) with end-of-auction information.

• You should then contact the high bidder with your final price and payment information.

• After you receive payment, pack and ship the itemand leave feedback for the high bidder.

• If an item doesn't sell, relist itand if it sells the second time around, eBay will refund the second listing fee.

• If the high bidder is somehow dissatisfied or complains to eBay, try to work out a mutually agreeable solution.