Answering Bidder Questions

     

The more auctions you run, the more likely it is that you'll run into potential bidders who have questions about what you're selling. eBay lets bidders email sellers during the course of an auction, so don't be surprised if you get a few emails from strangers asking unusual questions. And, as a responsible eBay seller, you need to answer these queries.

It's relatively easy for a potential bidder to ask you a question. All they have to do is click the Ask Seller a Question link on the item listing page. This generates an email message, which is sent to the email account you specified when you became an eBay member.

When you receive a question from a potential bidder, you should answer the question promptly, courteously, and accurately. It's in your best interest to make the questioner happy; after all, that person could turn out to be your high bidder. Remember, you are running a business, and all good businesses go to great lengths to respond appropriately to customer queries.

What happens if you get a lot of questions from potential bidders? I have no great advice for you here. There is no secret auction tool that can respond automatically to specific customer questions; you have to craft each response individually, answering the questions as posed. You may want to batch all the query emails into a bunch, however, and answer them once a day. (Although this might not be prompt enough for bidders asking questions in the waning minutes of a live auction.) But you shouldn't worry too much about this; for most sellers, the volume of customer queries will be small and easily manageable.



Absolute Beginner's Guide to Launching an eBay Business
Absolute Beginners Guide to Launching an eBay Business
ISBN: 0789730588
EAN: 2147483647
Year: 2002
Pages: 167

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