education
distance, 78–79
e-learning, 79–80
vs. training, xi
e-learning, 79–80, see also electronic performance support system (EPSS)
electronic job aids, 91
electronic performance support system (EPSS), 81, 91, see also job aids
Emery, Fred, and socio-technical systems, 46
emotional intelligence, 82–83, see also multiple intelligences
definition of, 82
domains of, 82
as eighth intelligence, 124–125
enabling objectives, 20
ergonomics, 86–87
evaluation, see also return on investment
four levels of, see evaluation levels (Kirkpatrick)
origin of, 36
before training, 35
evaluation levels (Kirkpatrick), 30–34
application to the job, 32
as four phases, 35
impact on business, 34–35
improving the course, 30–31
measuring what was learned, 32
vs. Bloom's learning domains, 36