objectives, and skills and attitude, 20–22
object-oriented databases, 108
object-oriented programming, 108
Odiorne, George, on management by objectives, 23
online help, and EPSS, 81, 91
"open learning" movement, 79
operant conditioning, 59, 63–64
organizational development, 126–129, see also management theory
definition of, 127
vs. training, 127
Organization Development Network, xii