Finding Information About the Problem

Use the following checklist to find specific information about the problem:

• Check to see if the Emergency Repair Disk (ERD), backup data sets, or Disk Configuration backup is available.
• Does the computer work with another operating system?
• Try reinstalling the software to eliminate the problem.
• Determine if the system works with standard VGA.
• Is there IRQ or DMA sharing in WinMSD?
• Are any third-party services running?
• Are there terminate-and-stay-residents (TSRs) in the Task List, such as programs that are loaded with the startup group, or loaded in the registry?
• Are there any errors in Event Log? What is the exact text of the Event message?
• Search for related information in the Knowledge Base.
• Removed any nonessential cards.
• Where appropriate, contact third-party vendors for help.

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